Under the direction of the Supervisor, Case Management Services, the Case Manager provides culturally competent and trauma informed services to all consumers, assists consumers to design and implement strategies for obtaining services and supports that are goal-oriented and individualized. A Case Manager shall be responsible for assessment, planning, linkage, advocacy, coordination, and monitoring to assist consumers in gaining access to needed health and dental services, financial assistance, housing, employment, education, social services, and other services and natural supports developed through the person-centered planning process. The Case Manager incorporates LifeWays' mission, vision, and values into all decision-making processes.

Essential Functions:

When working with consumers needing case management services:

1. Assures that the person-centered planning process takes place and that it results in the individual plan of service (IPOS) as appropriate based on the medical necessity of the individual.
2. Assures that the plan of service identifies what services and supports will be provided, who will provide them, and how the case manager will monitor (i.e., interval of face-to-face contacts) the services and supports identified under each goal and objective.
3. Oversees implementation of the individual plan of service, including supporting the consumer's dreams, goals, and desires for optimizing independence; promoting recovery; and assisting in the development and maintenance of natural supports.
4. Assures the participation of the consumer on an ongoing basis in discussions of their plans, goals, and status.
5. Identifies and addresses gaps in service provision as well as monitoring under- and over-utilization of authorizations.
6. Coordinates the consumer's services and supports with all providers, making referrals, and advocating for the consumer.
7. Assists the consumer to access programs that provide financial, medical, and other assistance such as home help and transportation services.
8. Assures coordination with the consumer's primary and other health care providers to assure continuity of care.
9. Coordinates and assists the consumer in crisis intervention and discharge planning, including community supports after hospitalization.
10. Facilitates the transition (e.g., from inpatient to community services, school to work, dependent to independent living) process, including arrangements for follow-up services.
11. Assists consumers with crisis planning.
12. Identifies the process for after-hours contact.

Education/Certification/Licensure:

• Case Manager I: Bachelor's degree in a human service field or bachelor's degree in social work, and meets qualifications as QIDP, QMHP or CMHP.
• Case Manager II: Bachelor's degree required in social work, or human services field, and is Fully Licensed Bachelor Social Worker (LBSW). Meets qualifications as a QIDP, QMHP, or CMHP.
• Must possess a valid U.S motor vehicle operator's license, and successfully complete a motor vehicle record check.

Preferred Education/Certifications/Licensure:

• Master's degree in Social Work with either a LLMSW or LMSW licensure with the State of Michigan.
• Master's degree in Community Counseling with either a LLPC or LPC, licensure with the State of Michigan.